Chiswick Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which Chiswick Cleaners provides cleaning services to domestic and commercial customers. By making a booking, using our services or allowing our operatives to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, business, organisation or other party that requests or receives services from Chiswick Cleaners.
Company means Chiswick Cleaners, the provider of cleaning services.
Services means any cleaning, housekeeping, end of tenancy, deep cleaning, commercial cleaning, or related services supplied by the Company to the Client.
Operative means any employee, subcontractor or representative engaged by the Company to carry out the Services.
Premises means the property, building or area where the Services are to be provided.
Agreement means the contract between the Client and the Company consisting of these Terms and Conditions and any written confirmation of booking.
2. Scope of Services
The Company provides domestic and commercial cleaning and related services as described in the booking confirmation and any associated service description agreed with the Client. The specific tasks to be performed, the frequency of visits and any special requirements will be agreed at the time of booking or in subsequent written communications between the Client and the Company.
The Company reserves the right to refuse any service request that is unreasonable, unsafe, outside the scope of normal cleaning activities or in breach of any applicable law or regulation.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys chosen communication channels. The Client must provide accurate and complete details including the address of the Premises, type of property, areas to be cleaned, preferred dates and times, and any specific instructions.
3.2 All bookings are subject to availability. The Company will confirm acceptance of a booking by sending a booking confirmation. An Agreement is formed when the Company issues this confirmation.
3.3 The Company reserves the right to amend the date or time of a booking if necessary, for example in the event of staff illness, severe weather, transport disruption or other circumstances beyond its reasonable control. The Company will notify the Client of any necessary changes and will offer an alternative appointment where possible.
3.4 The Client is responsible for ensuring that the Premises are accessible to the Operative at the agreed time. If keys are to be provided, the Client must ensure that keys are clearly labelled, working and sufficient to gain necessary access. The Company accepts no responsibility for delays or inability to provide the Services where access is restricted or not possible.
4. Client Obligations
4.1 The Client must provide a safe working environment for the Operative, including adequate lighting, heating and ventilation, and must inform the Company of any health and safety risks at the Premises.
4.2 The Client must secure and remove any valuable, fragile or irreplaceable items before the start of the Services. Where this is not possible, the Client must alert the Company and Operative to such items and may be asked to sign a waiver.
4.3 The Client must ensure that all utilities necessary for the performance of the Services, including water and electricity, are available at the Premises. If specific equipment or products are to be supplied by the Client, these must be safe, fit for purpose and clearly provided to the Operative.
4.4 The Client agrees not to solicit, employ or engage any Operative introduced by the Company for private work outside the Company without the Companys prior written consent. The Company reserves the right to charge a referral or finder fee if this clause is breached.
5. Pricing and Quotations
5.1 Prices for Services are provided based on the information supplied by the Client and the type, size and condition of the Premises. Quotations may be given as fixed price or estimated price, depending on the nature of the work.
5.2 The Company reserves the right to adjust the quoted price if the information provided by the Client is inaccurate or if the actual condition or size of the Premises is significantly different from what was described. Any adjustment will be communicated to the Client as soon as reasonably practicable.
5.3 Unless otherwise indicated, all prices are exclusive of any applicable taxes, which will be added to the invoice where required by law.
6. Payments
6.1 Payment terms will be specified in the booking confirmation or invoice. Unless agreed otherwise, payment for one-off Services is due on completion of the work, and payment for regular or recurring Services is due in advance or on the agreed billing date.
6.2 The Company accepts payment methods as notified to the Client from time to time. Cash payments may be declined at the Companys discretion, and the Client may be required to pay by electronic or bank transfer, card or other non-cash methods.
6.3 Where payment is not received on the due date, the Company reserves the right to suspend or cancel further Services and to charge interest on overdue amounts at the statutory rate or, if different, as set out on the invoice.
6.4 The Client must raise any queries or disputes regarding an invoice within seven days of the invoice date. After this time the invoice will be deemed accepted.
7. Cancellations, Rescheduling and Access
7.1 The Client may cancel or reschedule a booking by giving the Company notice in accordance with this clause. For one-off or end of tenancy Services, the Client must provide at least 48 hours notice. For regular or recurring Services, at least 24 hours notice is required, unless otherwise agreed in writing.
7.2 If the Client fails to give the required notice, the Company reserves the right to charge a cancellation fee up to the full value of the booked Service. This is to cover administrative costs and the Operatives reserved time.
7.3 If the Operative is unable to gain access to the Premises at the agreed time due to circumstances within the Clients control, this will be treated as a late cancellation, and the Company may charge the full fee for the visit.
7.4 The Company may cancel or postpone a booking at any time if it considers that the Premises are unsafe, if there are health risks to the Operative, or if there is a failure by the Client to comply with these Terms and Conditions. The Company will not be liable for any loss arising from such cancellation but will, where possible, offer an alternative appointment.
8. Quality and Complaints
8.1 The Company aims to provide Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and in any event within 24 hours of the Service being provided for one-off visits, or within a reasonable period for regular Services.
8.2 Upon receiving a complaint, the Company will investigate and may, at its discretion, offer to re-clean the relevant area or provide a reasonable credit or partial refund. This is subject to the Client allowing the Operative access to the Premises to inspect and rectify the issue.
8.3 The Company will not be responsible for any issue arising from the Clients failure to provide accurate instructions, for pre-existing damage, for normal wear and tear, or for matters outside the reasonable control of the Company.
9. Liability and Insurance
9.1 The Company holds public liability insurance and, where applicable, employer liability insurance in connection with the provision of its Services.
9.2 The Companys liability for any loss or damage suffered by the Client arising from the Services, whether in contract, tort or otherwise, is limited to the value of the specific Service during which the loss or damage occurred, except where such limitation is not permitted by law.
9.3 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of data or loss of opportunity, arising out of or in connection with the Services or these Terms and Conditions.
9.4 The Client must notify the Company in writing of any damage or loss alleged to have been caused by the Operative within 24 hours of the Service being carried out, or as soon as reasonably practicable. The Client must provide evidence and allow the Company reasonable opportunity to inspect the damage.
9.5 The Company will not be responsible for:
Damage resulting from the use of any cleaning products or equipment supplied by the Client.
Damage to poorly secured or fragile items, including but not limited to loose shelves, unsecured fixtures, or items not suitable for cleaning.
Loss of money, jewellery or other valuables that have not been properly secured before the start of the Service.
10. Health, Safety and Waste Regulations
10.1 The Company is committed to operating in compliance with applicable health and safety legislation. Operatives are instructed to refuse any task that may place them or the Client at unreasonable risk.
10.2 The Client must inform the Company in advance of any hazardous materials, biological waste, sharp objects, or other risks at the Premises. The Company reserves the right to refuse to handle or remove any hazardous or regulated waste.
10.3 The Company is not a licensed waste carrier unless expressly stated. Rubbish removal, disposal of large items, building debris, garden waste or controlled waste is not included in standard cleaning Services. Where limited waste handling is agreed as part of a Service, this will be carried out in accordance with applicable waste regulations and subject to any local disposal requirements.
10.4 The Client is responsible for ensuring that any waste the Company is asked to handle is lawful to remove and does not breach environmental regulations. The Client indemnifies the Company against any claims, fines or penalties arising from the Clients failure to comply with waste and environmental laws.
11. Property Keys and Security
11.1 Where the Client provides keys or access devices, the Company will take reasonable measures to keep them secure and to prevent unauthorised access. Keys may be labelled with a code rather than the full address.
11.2 The Company is not liable for any loss or damage arising from keys or access devices that were not in its possession, or where access has been granted to the Premises by the Client to other parties.
12. Confidentiality and Data Protection
12.1 The Company will treat all personal information and details of the Premises as confidential and will use such information only for the purpose of providing the Services and managing the Agreement.
12.2 The Company will handle personal data in accordance with applicable data protection law. The Client is responsible for ensuring that any personal data they provide is accurate and up to date.
13. Termination of Regular Services
13.1 For ongoing or regular Services, either party may terminate the Agreement by giving the other party the written notice specified in the booking confirmation or associated agreement. If no period is specified, a minimum of 14 days notice is required.
13.2 The Company may terminate the Agreement with immediate effect if the Client fails to make payment when due, repeatedly cancels at short notice, behaves abusively towards Operatives, or otherwise breaches these Terms and Conditions.
14. Force Majeure
14.1 The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events beyond its reasonable control. These events may include, but are not limited to, extreme weather, transport disruption, power failures, accidents, strikes, epidemics, or actions of government authorities.
15. Amendments
15.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to each booking at the time it is made. The Client is encouraged to review the Terms and Conditions periodically.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising in connection with these Terms and Conditions or the Services, without prejudice to any mandatory rights the Client may have under consumer law.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with any booking confirmation or written agreement, constitute the entire agreement between the Client and the Company and supersede any prior understandings or representations relating to the Services.
By booking or using the Services of Chiswick Cleaners, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
